If you need to cancel your stay, Hotel Marco Polo offers you the following cancellation terms.
Cancellation Policy for Rooms and Suites
- For cancellations made from 10 to 8 days before arrival, 40% of the booking price will be charged.
- For cancellations made from 7 days to 1 day before arrival, 70% of the booking price will be charged.
- In case of a no-show or early departure, the full booking price will be charged.
We reserve the right to cancel a booking in the event of a pricing error, even after the booking has been confirmed.
Cancellations are accepted only in writing. These cancellation terms apply regardless of whether the canceled rooms are fully or partially re-rented.
If a deposit has already been paid, it will be refunded in the form of a voucher after considering the cancellation terms. We do not offer cash refunds.
If you wish, we offer the option to postpone your booking free of charge up to 10 days before arrival, by selecting another period within the same year. In this case, the new booking will no longer have a free cancellation option, and the following conditions will apply:
- A 40% charge for cancellations from the rebooking date up to 7 days before arrival.
- A 70% charge from 5 days to 1 day before arrival.
- A 100% charge in case of a no-show.